Policies

Materials Disclaimer:

All items made from real wood may exhibit natural imperfections such as knots, nail holes, checks (cracks), and variations in grain pattern. These characteristics are inherent to the authenticity and beauty of real wood materials and contribute to the uniqueness of each piece. While we make every effort to select and craft the finest wood materials, we cannot guarantee the absence of these imperfections. Customers should embrace these natural features as part of the charm and individuality of their real wood products, understanding that they do not compromise the quality or durability of the item.

Fabric Disclaimer:

We strive to accurately represent the colors of our fabrics in our online listings. However, please note that the colors you see on your screen may vary depending on your monitor settings. Additionally, due to variations in fabric dye lots, the actual color of the fabric may differ slightly from what is displayed on your screen.

Furthermore, different fabrics may absorb dyes differently, leading to slight variations in color intensity and shade. We recommend ordering fabric swatches or samples if you require precise color matching for your project.

If you have any questions or concerns about fabric colors, please don't hesitate to contact us for assistance.

Dimensions Disclaimer:

Please note that the measurements provided on our website are intended to be accurate representations of our furniture products. However, due to the handmade nature of our items and the fact that they are crafted by real people who have the freedom to use their unique style and judgment during the construction process, slight variations in dimensions may occur. Therefore, it is important to understand that the dimensions of the furniture you receive may differ slightly from those listed on our website. We strive to ensure that any such changes are minimal and do not impact the overall quality or functionality of the product. Your understanding and acceptance of this potential variability in dimensions are greatly appreciated.

Custom Orders:

Custom orders are our specialty, allowing our clients to choose from a variety of wood species to suit their preferences. Customers are required to provide specific dimensions and design features to ensure the final product meets their expectations. Full payment is necessary upon placing a custom order. Each item will be crafted by real individuals without the use of computer numerical control (CNC) machinery. While the builder will endeavor to achieve accurate dimensions, they are granted the discretion to make adjustments based on their expertise and artistic style. Any digital drawings provided are for reference purposes only and may not be an exact representation of the final piece. Additionally, custom orders are non-returnable and non-refundable, as they are tailored to the individual specifications of each client.

Once all the specifics have been determined we’ll get you a quote as soon as possible, sometimes even the same day.